What's app service: +31 (0)6 82 55 7645

Customer Service



House of Byfield is a trusted SSL certificate website

We use industry-standard Secure Socket Layer (SSL) software to protect the security of your Personal Information during transmission, which encrypts the Personal Information you input. You can recognize SSL by the security device icon (little lock) in the browser and the webpage starts with “https://” instead of http://.


Payment

For payment you can choose from the following options:

• PayPal (Visa / Mastercard and other credit cards)

• Bank Transfer

• Tikkie of ABN AMRO or Payment Request of rabobank or ING

• Pick up


Paypal

PayPal is a faste, safe, easy way to pay, so you can shop more securely, wherever you're clicking. Your financial information stays safe with PayPal. Your credit card and bank account numbers are never shared with online stores, and you’re 100% protected against unauthorized payments sent from your account. And with PayPal, you can choose to pay for your purchases with a credit or debit card, bank account, PayPal Smart Connect or your PayPal account balance.

Your PayPal account offers a single payment source for all your online purchases, so you don’t waste time searching for your credit cards and typing in your billing and shipping information. Pay without sharing financial information with sellers.

Paypal account name: houseofbyfield@outlook.com


Bank Transfer

If you choose to pay by bank transfer, pay the order after placing the order with stating your ordernumber. You get a confirmation e-mail whit the amount of payment and account number in it. If you choose this payment, the amount need to be within 7 days on our bank account of House of Byfield credited. When the payment after this period has not yet been received, the order is automatically canceled and void the agreement. The order will be shipped after receipt of payment.


Pick up

You can also pick up your order at our address, but by appointment only.

Email, what's app or call us to schedule an appointment.


Shipping & Delivery

As soon as your order has been processed, we aim to send your order out within 1 working day. You will receive -mail with a tracking number in order to follow the package online.

The delivery rate depends on the wheight and the destination. But approximately the rates are for a package less then 2 kg:

Delivary rate Netherlands: € 9,-

Delivery rate Europe: € 19,-

Delivery rate rest of world: € 29,-

(note for delivery outside Europe, additional import duties and custom charges are the responsibility of the consumer)


Returns & Replacements

You may at any time within 14 working days of delivery of the standard product to you change your mind and cancel your order and receive a full refund provided that you return the product to us in its original condition and with its original packaging and all tags attached. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item.

If the product is made to measure, custom made etc. It's not refundable.

In the event that a product is faulty or defective, please contact us and we will provide you with a replacement or a refund of this is in order.

Contact always first the customer service within 7 days:

House of Byfield

Mailing address:

Postbus 75623, 1070 AP Amsterdam

E-mail: houseofbyfield@outlook.com                                                                                                                    

T +31 (0)6 82 55 7645


We strongly recommend that you retain your receipt from the Post Office until you have received credit for your return as we cannot be held responsible for non-delivery of returned goods.


Warranty

The product is guaranteed for six months from delivery from material defects. This warranty does not apply to defects in the products caused by:
Fair wear and tear;
Wilful damage, abnormal storage and working conditions, accident, negligence by you or by any third party;
If you fail to operate the product in accordance with the instructions; and
any changes or modifications made to it by you.


Copyright House of Byfield

All rights reserved. All contents (texts, illustrations, photos, graphics, files, designs, arrangements and other things) on this website of House of Byfield are protected by copyright and other protective laws. The contents of this website are to be used only for calling up in accordance with the Internet regulations. 
Without the explicit written permission of House of Byfield it is prohibited to integrate the protected contents published on these websites into other programs or other web sites or to use them by any other means.